This Website is owned by Luna Wine Store PTY LTD trading as The Borough Box (ABN 31626592890) of 2/140 Jonson St, Byron Bay NSW 2481. NSW Packaged Liquor INSET LIQUOR LICENCE HERE.

The Borough Box supports the Responsible Service of Alcohol. Persons ordering alcoholic beverages must be over 18 years of age. Alcoholic beverage deliveries must be signed for by a person over 18 at the time of delivery.

We agree that the sale and/or supply of liquor will, at all times, be pursuant to the liquor licence or licences held by Luna Wine Store Pty Ltd, and shall be in accordance with the New South Wales Liquor Act 2007 and the licence or licences.

New South Wales Liquor Act 2007. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

1. ORDERS

1.1 It is your responsibility when you purchase a subscription to ensure that all your details are correct.

1.2 Acceptance by us of an Order will only take place once we have debited your credit or debit card.

1.3 If you change your mind after placing an Order please contact us immediately. We will use our best efforts to amend or cancel the Order but if the Order has already been processed and/or dispatched then the Product will be provided to you in accordance with these Terms.

1.4 We reserves the right to cancel any Order, at which time we will immediately notify this action by e-mail or phone using the details provided. We will provide a refund using the original payment method.

1.5 We reserve the right to limit the sale Products to reasonable or normal household quantities.

SUBSCRIPTION TERMS

2. PRICE AND PAYMENT

2.1 By purchasing a subscription you agree to the price stated at your time of order and also the billing frequency stated at the time of your order.

2.2 Prices for subscriptions are in Australian dollars and are GST-inclusive.

2.3 When you purchase a subscription we will endeavour to process your order as soon as possible.

2.4 Please note that all payments are made in advance and we accept payment through Visa, MasterCard or American Express. It is your responsibility to provide valid payment details, and ensure that your payment details are up to date.

2.5 If you purchase a Subscription, it will automatically renew until you notify us to stop.

2.6 You must either:

2.6.1 Provide valid payment details which can be direct debited at the time of the renewal; or

2.6.2 Prior to the renewal, contact us directly to change your payment details.

In the event that your payment details are invalid or you do not contact us prior to the renewal, your subscription will be revoked and you will not receive any further deliveries.

2.7 To notify us to stop your subscription you can do so by contacting us via email.

2.8 If you do not notify us to stop the renewal, your credit or debit card will automatically be charged for the same period. By purchasing a subscription, you agree and authorise us to debit your account. This authority will remain valid until you notify us to cancel your subscription.

2.9 All payments are taken via a secure server, but despite reasonable precautions, there is a risk of unauthorised access to, or alteration of, your payment details. You make payment at your own risk and to the maximum extent permitted by law, we are not liable for any loss or damage which you suffer as a result of unauthorised access to, or alteration of, your payment details.

3. DELIVERY

3.1 Delivery of your subscription box may then take between two (2) to six (6) working days from processing. Processing occurs during the first week of every month.3

3.2 If, for any reason, payment is unsuccessful, we will reattempt to debit your account . A successful payment within these attempts will guarantee your order is dispatched within two (2) to six (6) working days. Repeated failed payment attempts will result in your subscription being cancelled.

4. CANCELLING YOUR SUBSCRIPTION

4.1 You may cancel your subscription at any time without any cost to you. You can do so by contacting us via email.

5. DELIVERY AND SHIPPING

5.1 To maintain the integrity of your purchase we will not ship in extreme heat periods. We shall advise if there is a delay due to this.

5.2 If you have not received your order by the second week of the month please contact us.

5.3 In the instance that you provide an incorrect delivery address we will not be responsible for loss or damage suffered by you, if your order is delivered to the correct address that you have supplied.

5.4 Please note that all delivery/shipping fees are non-refundable unless a product fails to comply with the Australian Consumer Law consumer guarantee provisions.

5.5 If you believe your subscription is not being delivered, please notify us immediately.

5.6 Please notify us if subscription deliveries continue to be made and/or payments continue to be deducted if you believe a cancellation should have been processed.

5.7 Please note that we have the right to refuse to refund past subscription payments if you have failed to contact us directly to cancel, or to report unexpected payments or non-delivery.

6. RETURNS, REFUNDS AND EXCHANGE POLICY

6.1 Please note that once we have Accepted your Order, you cannot return the Product and seek a refund or exchange because you have simply changed your mind.

6.2 However, we will accept returns provided with a replacement or refund if:

6.2.1 it is not of acceptable quality, or

6.2.2 it is not fit for its intended purpose; and

6.2.3 at least three-quarters of the wine remains and proof of purchase documentation is provided

7. CONSUMER GUARANTEES

7.1 Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If there is something wrong with a bottle, please ensure that at least three-quarters of the wine remains, email us, and we will arrange a replacement.

7.2 To the fullest extent permitted by law, the extent that our liability for breach of any guarantee, warranty or condition cannot be excluded at law, our liability will be limited, at our option to:

7.2.1 In the case of services supplied or offered by us:

1. the resupply of those services; or

2. the payment of the cost of having those services re-supplied

7.2.2 In the case of goods supplied or offered by us:

1. the replacement of the goods or the supply of equivalent goods;

2. the repair of the goods;

3. the payment of the cost of having the goods replaced; or

4. the payment of the cost of having the goods repaired.